Refund policy
Return & Refund Policy
At Taylored Substance, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Tags must still be attached
- Item must be in original packaging
- Proof of purchase is required
Non-returnable items
We do not accept returns on:
- Final sale items
- Gift cards
- Worn, washed, or damaged items
- Intimate apparel (if applicable)
Refunds
Once we receive and inspect your return, we’ll notify you of approval.
Approved refunds will be issued to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective, damaged, or if you need a different size (subject to availability).
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.
Contact Us
For return requests, contact:
Email: hello@tayloredsubstance.com
Website: www.tayloredsubstance.com